WhatsApp notifications currently not getting delivered

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Started: 4 Aug, 19:47 UTC

Duration: 3 hours, 25 minutes

Our upstream provider for delivering WhatsApp notifications, is currently rejecting outbound WhatsApp messages with an error:

63013 This message send failed because it violates Channel provider’s policy.

Currently contacting them to figure out what has gone wrong.

Verifying: 4 Aug, 22:46 UTC

The issue was identified and fixed by Twilio.

This incident has been resolved.